1. Returns Eligibility
•We strive to ensure your satisfaction with every purchase from Horvez.com. If you are not completely satisfied with your purchase, you may be eligible to return the item(s) subject to the following conditions:
•The item(s) must be unused, unworn, and in the same condition as received.
•The item(s) must be returned within the specified return period, which may vary depending on the type of product. Please refer to the product description or contact our customer support team for details.
2. Non-Returnable Items
•Certain products are not eligible for return or exchange due to hygiene reasons or other considerations. These may include but are not limited to:
•Food items once opended.
•Personalized or customized items
•Perishable goods
•Intimate apparel (e.g., lingerie, swimwear)
•Cosmetics and skincare products
3. Return Process
•To initiate a return, please follow these steps:
•Contact our customer support team within the 3 days to request a return authorization.
4. Refund Process
•Once we receive the returned item(s) and verify their eligibility for a refund, we will process the refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
•Please note that shipping charges, if any, are non-refundable unless the return is due to a mistake on our part.
•Depending on your bank or payment provider, it may take additional time for the refund to be reflected in your account.
5. Exchange Policy
•If you wish to exchange an item for a different size, color, or variant, please contact our customer support team to arrange for an exchange. Exchanges are subject to product availability and may incur additional shipping charges.
6. Damaged or Defective Items
•If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions for returning the item and arrange for a replacement or refund as appropriate.
7. Cancellation Policy
•You may cancel your order before it has been shipped for a full refund. Once the order has been shipped, the standard return and refund policy will apply.
8. Contact Us
•If you have any questions or concerns about our return and refund policy, please contact our customer support team at wecare@myglamcart.in We are here to assist you and ensure that your shopping experience with us is hassle-free.